Accessibility and support for patients with additional needs and disabilities

At both our Harley Street and West London clinics, we are committed to providing a welcoming, accessible, and supportive environment for all our patients. Our team is experienced in accommodating various needs, and we strive to ensure that everyone who visits us can do so with ease and confidence.

To provide the best care, please let us know your needs in advance so we can arrange additional support or adjust your appointment time.

Mobility Support

We welcome patients with mobility impairments, including wheelchair users.

Depending on your mobility limits, we can perform scans in all our consulting rooms at Harley Street and one consulting room at West London, provided you can self-transfer onto the bed. Please note that all our beds are fully height adjustable.

If you need assistance with transferring, please contact us in advance. We have options available, such as using the theatre bed and scan machine in our theatre room, where the arms are removable, but we will need to discuss your specific requirements and plan ahead to ensure the theatre room is available.

Building Accessibility

We have zero entry doors at The Evewell Harley Street, making it one of the few facilities in Harley Street with step-free access. The entrance buzzer is easily accessible.

At The Evewell West London, you can reach the entrance buzzer from the pavement, where you can request a portable ramp for step-free access.

Both clinics have fully accessible toilets and lift access to consultation and scan rooms, and male production rooms. If you need assistance during the male production process, please speak to your doctor during the Initial Consultation.

Accessible Parking

Both clinics have street parking available right outside, and there are various disabled bays in the surrounding area. Use this website to find the closest disabled bay when planning your journey.

Specifically for Harley Street, find out where you can park with a Blue Badge here.

For West London, you can find a map of controlled parking zones here.

Our goal is to ensure your visit to our clinic is as comfortable and stress-free as possible. If you have any questions or need further information about our accessibility and support services, please do not hesitate to contact us.

Hearing Support

For our patients who are hearing impaired, we offer a portable hearing induction loop at each clinic. This device works with a hearing aid or a loop listener, enhancing the sound of our clinicians’ voices and making it easier for you to participate in your care.

Support for Hearing Impaired Patients

We welcome patients with a hearing disability to either bring their own sign language interpreter, or we can arrange for one to be present (please note there is an additional fee, and we require advance notice).

We recognise the importance of needing the same level of understanding at your appointment; therefore, we will accommodate slightly longer appointments for patients using different types of communication so you don’t feel rushed.

Support for Visually Impaired Patients

For patients with a vision disability, we provide assistance around the building and can schedule longer appointments to ensure effective communication.

In accordance with UK law, we accept assistance/service dogs in our clinics. Please schedule appointments involving service dogs in advance.

Alternative Forms of Communication

We aim to accommodate all forms of communication and can offer a “communication consultation” to assess your needs before your initial consultation.

Interpreters

We can provide interpreters for non-English-speaking patients. This service has an additional charge, and we require prior notice to arrange it.

Support for Trypanophobia

We understand that some patients may have a fear of needles (trypanophobia). Our nurses and midwives are experienced in helping patients with this fear and can share tips and tricks to make injections more manageable at home.

We can also allow extra time for these procedures and offer suggestions to prepare you for any necessary blood tests.

Support for Vaginismus

At The Evewell, we understand that having vaginismus can make the prospect of undergoing vaginal scans and other procedures daunting or even seemingly impossible. Our consultants and nurses are trained to offer compassionate care, ensuring that you feel heard, respected, and supported at every step of your treatment journey.

We encourage you to discuss whether you have vaginismus with your doctor during your Initial Consultation. They will note this in your file, so if you need a scan by another member of our team, they will be aware and can recommend counselling support or physical therapy to help.