Clinic and Nursing Team Opening Times
- Monday 22nd December: normal opening hours and service
- Tuesday 23rd December: normal opening hours and service
- Wednesday 24th December: open until 1pm
- Christmas Day Thursday 25th December: closed
- Boxing Day Friday 26th December: for treatment scans and procedures only – see Christmas Nurse Contact Details below
- Saturday 27th December: for treatment scans and procedures only – see Christmas Nurse Contact Details below
- Sunday 28th December: only for urgent procedures
- Monday 29th December: normal opening hours and service
- Tuesday 30th December: normal opening hours and service
- Wednesday 31st December: open until 1pm
- New Years Day Thursday 1st January 2025: closed
- Friday 2nd January: normal opening hours and service
Phone Lines
Our experienced and friendly Patient Services team will be available to answer any questions no matter where you are on your fertility journey.
The phone line will be closed from 1pm on Wednesday 24th December and will reopen at 8am on Monday 29th December, until 1pm on Wednesday 31st December. The offices will then be closed until 8am on Friday 2nd January 2025.
Christmas Nurse Contact Details
If you are a patient in active treatment, our clinical staff are still working every day throughout the festive period, and will contact you at key points as normal. If you need us during the festive period, please see the table below for date specific contact details. The Nurses Emergency phone number can be found in either your Post-Nurse Consultation email, or your Cycle-Prep email.
| Is the nurses office open? | Can I contact the Nurses Emergency Phone? | |
| Fri 19th Dec | Yes | Yes after 6pm, only for urgent queries |
| Sat 20th Dec | Yes | Yes after 6pm, only for urgent queries |
| Sun 21st Dec | No | Yes, but only for urgent queries |
| Mon 22nd Dec | Yes | Yes after 6pm, only for urgent queries |
| Tues 23rd Dec | Yes | Yes after 6pm, only for urgent queries |
| Christmas Eve Wed 24th Dec | 8am – 1pm | After 1pm, only for urgent queries |
| Christmas Day Thurs 25th Dec | No | Yes, but only for urgent queries |
| Boxing Day Fri 26th Dec | No | Yes, but only for urgent queries |
| Sat 27th Dec | Yes | Yes after 6pm, only for urgent queries |
| Sun 28th Dec | No | Yes, but only for urgent queries |
| Mon 29th Dec | Yes | Yes after 6pm, only for urgent queries |
| Tues 30th Dec | Yes | Yes after 6pm, only for urgent queries |
| New Year’s Eve Wed 31st Dec | 8am – 1pm | After 1pm, only for urgent queries |
| New Year’s Day Thurs 1st Jan 2026 | No | Yes, but only for urgent queries |
| Fri 2nd Jan | Yes | Yes after 6pm, only for urgent queries |
If you have a non-urgent query, please email the nurses during the festive period; they will respond during work hours.
The Nurses Emergency Phone
Please remember that the Nurses Emergency phone is for urgent advice for patients in active treatment but should never be used in place of 999 in the case of a medical emergency. When you call the phone you will be asked to leave a message with the details of your query. This message will be listened to by the nurse on call within 30 minutes* of your call.
If it is a non-urgent query we will come back to you during office hours or if it is urgent the nurse on call will come back to you within 30 minutes* of your call. Please do leave a message so that the nurse knows how to help you best but also allow them at least 30 minutes to come back to you. The nurse on call may be travelling or they may just be having a quick shower or something to eat at the time of your call!
* Please be aware there may be times over this period, particularly on the bank holidays, where the nurse on call is attending to patients in the clinic, and your call will be returned ASAP, but this may be longer than 30 minutes.
For advice, regular tips and support, connect with us
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