Privacy Policy

Privacy Policy

This document (the “Privacy Policy” or the “Policy”) describes the protocol for management of privacy at each clinic facility owned and operated by a subsidiary of The Evewell Group Limited (each such clinic referred to herein as “The Evewell” or an “Evewell Clinic”, “we” or “us”). References in this Policy to “The Evewell”, an “Evewell Clinic”, “we” or “us” are to (i) The Evewell (Harley Street) Limited, if you are not a patient of an Evewell Clinic, and (ii) the company that owns and operates the Evewell Clinic where you are a patient if you are a patient of an Evewell Clinic.

Who we are and what we do

The Evewell respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Your visit to www.evewell.com (the “Site”) is subject to the terms set out in this Privacy Policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

The Evewell is the data controller and responsible for your personal data. If you are not a patient of The Evewell, the data controller is The Evewell (Harley Street) Limited and if you are a patient of an Evewell Clinic, the data controller is the company that owns and operates the Evewell Clinic where you are a patient.

We have appointed Chloe Darnley as data protection officer (DPO), responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO on 020 3974 0950 or at chloe.darnley@evewell.com.

This Privacy Policy is updated from time to time. Please check the Site regularly so that you are aware of any updates.

Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you visit our Site or correspond with us by phone, email or otherwise, you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so which we have grouped together as follows:

1. Identity Data which includes your first name, last name, username or similar identifier, marital status, title, date of birth and gender.
2. Contact Data which includes your billing address, delivery address, home address, email address and telephone numbers.
3. Health Data which includes any information about your health including your medical history and/or current health status including but not limited to data regarding test results, diagnoses and medications.
4. Financial Data which includes your bank account and payment card details.
5. Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
6. Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
7. Profile Data which includes your username and password for any accounts set up to access our products and services, purchases or orders made by you, and feedback responses.
8. Usage Data which includes information about how you use our Site, products and services.
9. Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.
10. We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity and so is not personal data in law. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

In order to provide you with our healthcare services, we may also collect Special Categories of Personal Data (as defined in the UK General Data Protection Regulation (GDPR)) about you. This may include details about your race or ethnicity, religious beliefs, sex life or sexual orientation. We may also collect information about any criminal convictions and offences where we are under a legal or regulatory obligation to do so.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with, or have ordered from, us but we will notify you if this is the case at the time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Keeping your data secure

We know that data security is important to you. It is also important to us. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know, under the authorisation of the Person Responsible to the HFEA (or other senior management if applicable). They will only process your personal data on our instructions in accordance with this policy and they are subject to a duty of confidentiality.

We have in place appropriate Technical and Organisational Measures to ensure a level of security appropriate to the storage of personal and sensitive data that our patients provide.  We also take reasonable steps to ensure any third party processing data on our behalf complies with the appropriate rules and regulations with regards to system security and data confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. In the event that we identify a personal data breach that is likely to result in a risk to your rights and freedoms we will notify you and we will comply with any direction given by the Human Fertilisation and Embryology Authority (HFEA).

How we will collect your data

We use different methods to collect data from and about you, including through:

1. Direct interactions. You may give us any of the categories of data identified above by filling in forms on our Site or by corresponding with us in person or by phone, email or otherwise. This includes personal data you provide when you:
   • register to use our Site;
   • fill in our forms in person or over the telephone;
   • make a request for our products or services;
   • request marketing communications to be sent to you;
   • give us some feedback.

1. Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites and apps employing our cookies. Please see our Cookie Policy below for further details.
2. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as analytics providers, advertising networks and/or search information providers based inside and outside the EEA.
3. Contact, Financial and Transaction Data (if applicable) from providers of technical, payment and delivery services such as Worldpay based inside the EU.

Why we will use your data

The lawful bases for processing personal data are set out in Article 6 of the UK General Data Protection Regulation (GDPR). We may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below. At least one of these must apply whenever we process personal data:

1. Consent:  you have given clear consent for us to process your personal data for a specific purpose. Please note that we do not rely on your consent as the lawful basis for processing including your personal data (including Special Category Data). This is because we are legally and ethically required to maintain certain records even if your consent is withdrawn (eg. where we are required to maintain records by regulators or insurers). Where we do ask for your consent (eg. to use our services and for marketing purposes to keep you informed of our services), we will do so to comply with the requirement to process personal data fairly, lawfully and transparently.
2. Contract: the processing is necessary for a contract we have with you (for example, to process and deliver goods or services to you and to manage our relationship with you), or because you have asked us to take specific steps before entering into a contract.
3. Legal obligation: the processing is necessary for us to comply with a legal or regulatory obligation (not including contractual obligations).
4. Vital interests: the processing is necessary to protect someone’s life.
5. Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
6. Legitimate interests: the processing is necessary for our legitimate interests (including to improve your patient experience, for capacity management and to administer and maintain our Site) or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We also need to satisfy specific conditions for using your health data. We rely upon the following ground in this regard:

1. Healthcare provision: the processing of data concerning your health is necessary for us to provide you with a medical diagnosis and/or healthcare treatment.

The Information Commissioner’s Office website (https://ico.org.uk/) sets out further information about the types of lawful basis that we will rely on to process your personal data.

Disclosing your personal data

We may have to share your personal data with the parties below in order to provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and when they are processing personal data on our behalf we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Examples of our third parties include:

1. Sub-contractors for the performance of any contract we enter into with them or you;
2. Service providers acting as processors who provide IT, system administration appointments and medical diagnostic services;
3. Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services;
4. Also, in accordance with law and regulation, we may be required to disclose your personal data with other medical practitioners and organisations such as the General Medical Council and HFEA.

Some of these third parties may have offices, functions or personnel outside the European Economic Area (EEA) and so we may transfer your personal data outside the EEA. Where we do transfer your personal data outside the EEA, we will ensure appropriate safeguards are in place, like standard contractual clauses or binding corporate rules.

Cookie Policy

This is The Evewell’s Cookie Policy.

As is common practice with almost all company websites, our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse, and also allows us to improve, our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers stored on your browser or the hard drive of your computer in order to enhance your experience and to provide functionality on the website. We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, which could include your personal records and online payment services.
• Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (which could include your choice of language or region).

We may also use:

• Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and any content displayed on it more relevant to your interests.

In some special cases, we also use cookies provided by trusted third parties. This Site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the Site and ways in which we can improve your experience. These cookies may track things such as how long you spend on the Site and the pages that you visit so we can continue to produce engaging content. Further information on Google Analytics cookies is available on Google’s website (https://policies.google.com/technologies/cookies).

When you submit data to us through a form, such as a form on the contact page of this Site, cookies may be set to remember your user details for future correspondence.

Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this Site. You can prevent the setting of cookies by adjusting the settings on your browser. Please be aware that disabling cookies will affect, and may disable, the functionality and features of this Site (and many other websites that you visit) and so may diminish your experience on this Site and our ability to optimise any service that we provide to you.

Please contact us at info@evewell.com if you would like any further information on our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Profile and Usage Profile Data for marketing purposes to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

We will obtain your express opt-in consent before we share your personal data with any other company for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

How long we will keep your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. We retain personal data in accordance with our policy available as set out in our Data Retention Policy. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We also consider and observe our data retention requirements as set out under the Human Fertilisation and Embryology Act 1990. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

1. Request access to your personal data.
2. Request correction of your personal data.
3. Request deletion of your personal data.
4. Object to processing of your personal data.
5. Request restriction of processing your personal data.
6. Request transfer of your personal data.

Further information on these rights is set out on the Information Commissioner’s Office website (https://ico.org.uk/).

If you wish to exercise any of the rights set out above, please contact us. If you are unhappy as to how we are processing your personal data, you have the right to complain to the Information Commissioner’s Office, at https://ico.org.uk/make-a-complaint/.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee to reflect our administrative costs if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We endeavour to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Version 5. Last updated 02.05.2025