Interested in egg freezing?
We know making the decision to freeze your eggs can feel overwhelming. We’re here to give you the knowledge to empower your decisions.
We know making the decision to freeze your eggs can feel overwhelming. We’re here to give you the knowledge to empower your decisions.
The Patient Services Team and general phone line will be closed from 6pm on 23rd December and will reopen at 8am on 28th December, until 6pm on 3oth December. The offices will then be closed until 8am on 3rd January 2022.
If you are a patient in active treatment, our clinical staff are still working and will contact you at key points as normal. If you have a query between 8am – 12noon, please email the nursing team. If you need urgent advice outside of the above times, please contact the nursing team on the Nurses’ Emergency Phone.
Please remember that the Nurses Emergency phone is for urgent advice for patients in active treatment but should never be used in place of 999 in the case of a medical emergency. When you call the phone you will be asked to leave a message with the details of your query. This message will be listened to by the nurse on call within 30 minutes* of your call.
If it is a non-urgent query we will come back to you during office hours or if it is urgent the nurse on call will come back to you within 30 minutes* of your call. Please do leave a message so that the nurse knows how to help you best but also allow them at least 30 minutes to come back to you. The nurse on call may be travelling or she may just be having a quick shower or something to eat at the time of your call!
* Please be aware there may be times over this period, particularly on the bank holidays, where the nurse on call is attending to patients in the clinic, and your call will be returned ASAP, but this may be longer than 30 minutes.
